FAQ

Frequently Asked Questions

Is Cash on Delivery (COD) available?

Yes, COD is available across most serviceable pin codes in India.

How long does delivery take?

Orders are dispatched within 1-2 business days and typically delivered within 5-8 business days.

Are your Rudraksha malas authentic?

Yes, all our Rudraksha malas use authentic Rudraksha beads, energized as per Vedic tradition.

Is the jewellery gold-plated or real gold?

Our jewellery is gold-plated (typically 1 gram gold plating) unless mentioned otherwise on the product page. It is not solid gold.

Will the gold plating fade?

With proper care — avoiding water, perfume, and moisture — gold plating can last a long time. We recommend storing pieces in a dry pouch when not in use.

Can I return or exchange a product?

Yes, returns are accepted within 7 days of delivery for unused items in original packaging. See our Return & Refund Policy for details.

How do I track my order?

You'll receive tracking details via SMS/WhatsApp/Email once your order is shipped.

Do you ship pan-India?

Yes, we ship across most serviceable pin codes in India.

How can I contact customer support?

You can reach us at sparshjewel2327@gmail.com for any queries.